Driver Error Codes
These codes appear alongside Load Driver Error #58765 in the format #58765|0x[CODE]. Include the full code when opening a support ticket.
0xC000000B
Your Windows version may not be supported, or a recent Windows update broke compatibility. Check the System Requirements page. If your version is listed as supported, open a support ticket and use the System Diagnostics tool to copy the system logs, then attach the collected files.
0xC000000D
A kernel signature scan failed, usually caused by a recent Windows update. Open a support ticket and use the System Diagnostics tool to copy the system logs, then attach the collected files.
0xC000001D
Same cause as 0xC000000D — a kernel signature scan returned no results after a Windows update. Open a support ticket and use the System Diagnostics tool to copy the system logs, then attach the collected files.
0xC0292013
An internal protection routine failed. Open a support ticket and use the System Diagnostics tool to copy the system logs, then attach the collected files.
0xC002000A
An internal integrity check failed before the driver started. Open a support ticket and include the full error code.
0xC0000113
The loader detected unexpected values in its environment, possibly due to security software interference. Disable any antivirus or security tools and try again. If the error persists, open a support ticket.
0xC0000115
Hyper-V or another hypervisor was detected. Disable it and reboot:
- 1Open Command Prompt as administrator.
- 2Run
bcdedit /set hypervisorlaunchtype off - 3Reboot and try again.
If your code is not listed here or the suggested steps do not resolve the issue, open a support ticket and include the full error code shown by the loader.