Open a Support Ticket

If you have followed the relevant troubleshooting steps and the issue is not resolved, open a support ticket on our Discord server. Support is provided exclusively through tickets — do not message staff directly.

Joining the Server

If you are not already a member, join using the invite link in your purchase confirmation or use the widget on the Welcome page.

Opening a Ticket

1. 1Once inside the server, go to the #open-ticket channel.
2. 2Click the button to create a new ticket.
3. 3A private channel will open between you and the support team.

Finding Your Log Files

Always attach the relevant log files to your ticket. Do not paste their contents as text - attach the files directly.

Recommended Method: System Diagnostics

Use the System Diagnostics tool and run Option 3 (Copy System Logs) before opening your ticket.

This is the fastest way to collect the correct logs for Staff analysis.

Driver Errors

If your issue involves a driver error (e.g. a Load Driver Error or a blue screen), use Option 3 (Copy System Logs) in the System Diagnostics tool and attach the copied files to your ticket.

What to Include in Your Ticket

Providing complete information upfront avoids delays. Always include:

• Product name — which cheat or product you purchased.
• Game name and launcher — the game you were trying to run and how you launch it (e.g. Steam, EA App).
• Windows version — open winver in the Start menu and take a screenshot.
• Error message — the exact error code or message shown by the loader (e.g. Load Driver Error #58765|0xC0000034).
• Screenshot — a screenshot of the loader showing the error.
• Log files — use the System Diagnostics tool, run Option 3 (Copy System Logs), and attach the copied files. See Finding Your Log Files above.
• Whether Rivatuner is running as administrator — if your product requires Rivatuner, confirm it was open and running as admin.
• Whether you completed the full setup guide — confirm each step was followed in order.
• Any recent changes — Windows updates, driver updates, antivirus changes, or new software installed before the issue started.

Tips for Faster Support

• Open one ticket per issue. Do not open multiple tickets for the same problem.
• Do not close your ticket while waiting for a response.
• Reply in your ticket with any new information you find while waiting — this helps support resolve your issue faster.