Collecting a Minidump

When a blue screen occurs, Windows can save a small dump file that helps us diagnose the issue. Follow the steps below to make sure this is enabled and to retrieve the file after a crash.

Enable Minidump

1. 1Press Win + R, type sysdm.cpl, and press Enter.
2. 2Go to the Advanced tab and click Settings under Startup and Recovery.
3. 3Under Write debugging information, select Small memory dump (256 KB).
4. 4Make sure the dump file path is set to %SystemRoot%\Minidump.
5. 5Click OK and restart your PC if prompted.

Retrieve the Minidump File

After the blue screen occurs, the dump file will be saved to C:\Windows\Minidump.

Before uploading, copy the file to your Desktop — Windows may restrict direct uploads from system folders.

Open a Support Ticket

Once you have the file on your Desktop, open a support ticket and attach it along with any other files requested in the error page.